Privacy notice

Last updated November 2026

Who I am

Charlotte Crossland Therapy is run by Charlotte Crossland, a self-employed therapist. I am the data controller for any personal information you share with me. You can contact me at charlottecrosslandtherapy@gmail.com or on 07396 810749.

What I collect

When you send an enquiry I receive your name, email address, phone number (if given), preferred location, availability and anything you choose to write about what brings you to therapy. Please only share what you are comfortable with.

Why I use it

I use your details only to reply to your enquiry and arrange an initial consultation. Any information about your health or wellbeing is used only with your explicit consent, which you give by ticking the box on the form. I never sell or share your details for marketing.

How the form works

The enquiry form is delivered to my email by Formspree, a third-party service that acts as a data processor on my behalf. Formspree is based in the United States and transfers data under appropriate safeguards. This website does not use tracking or advertising cookies.

Visitor statistics

To understand how people find this website, I use Cloudflare Web Analytics. It counts visits and records general information such as the website you came from, your country and your type of device. It does not use cookies, does not identify you personally, and is not used for advertising.

How long I keep it

If we don’t go on to work together, I delete your enquiry within six months. If we do work together, I keep records in line with my professional obligations and will explain this in our working agreement.

Your rights

You can ask to see, correct or delete the information I hold about you, or withdraw your consent, at any time by emailing me. If you are unhappy with how I have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.